Frequently Asked Questions
FAQS
Shipping
We offer FREE STANDARD SHIPPING for all orders around the mainland US.
All orders will be shipped out from US warehouses.
Some products can be shipped to Germany, Italy, and the UK.
Germany and Italy have an additional $35 shipping charge and a shipping time of 8-15 business days.
The UK has an additional $60 shipping charge and shipping time is 8-15 business days.
We offer free standard shipping on all orders. At this time, standard shipping is the only option available.
Before 5 pm from Tuesday to Friday orders requires 1 business day for processing.
Other orders require 2-3 business days for processing.
Usually, it takes approximately 4-7 business days for express shipping depending on different countries, areas, and shipping carriers.
Please be aware that we have no control over the shipping process.
Please note that shipments can occasionally be delayed due to unforeseen circumstances.
Once your order has shipped, you will receive an email witha. tracking number to track your package from our warehouse directly to your door. You can check the status of your current or previous orders at any time on your Order History page in your account.
Order
Our shipping process is designed to get orders to our customers as quickly as possible. This means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed.
At this time, we cannot hold your order. It will ship from our warehouse within 1-2 business days after it is placed. If you need your order to arrive at a date in the future, we recommend that you wait to place the order until you’re sure you can receive it.
At this time, we’re unable to adjust any items on your order after it is placed. We may be able to cancel your order instead so that you can place a new order with the desired items.
Our team works to ship orders as quickly as possible, which means we may not be able to cancel your order before it is labeled for shipment. If you'd like to cancel your order, please contact us via email, phone, or chat as soon as possible and we'll try our best to accommodate your request.
We’re not able to change the billing address on your order after it is placed. This is a payment security measure enforced by our payment processor.
At checkout, the billing address is verified and must match the billing address on file for the payment method used. We cannot change the billing address after this verification is completed.
Returns
Our shipping process is designed to get orders to our customers as quickly as possible. This means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed.
We will process your refund when your return has been received at our warehouse. This is typically within 5-7 business days of handing the return over to the carrier.
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